Returns & Exchanges
Not in love?
Fleur du Mal will accept returns and exchanges on unworn merchandise initiated within 20 days of your order shipping. Merchandise must show no signs of wear and be accompanied with all original tags.
Full priced merchandise can be returned for a full refund, Fleur credit or exchange. Sale items can be returned for Fleur credit or exchange only. Items marked final sale are final sale and cannot be returned.
Items received damaged or dirty will be handled on a case by case basis. Fleur du Mal reserves the right to refuse a return or charge a cleaning or repair fee on any items received back in unsatisfactory condition.
To process your return
Please click the link to Fleur’s Return Center and enter the email address associated with your order. Follow the instructions on the Returns Center home page to receive your free shipping label (for us orders) and instant refund code.
The instant Fleur credit code will allow you to immediately place another order with www.fleurdumal.com. Any balance left on the code within 10 days of our warehouse receiving your return will be refunded back to you.
If you prefer a full monetary refund, simply use the prepaid label generated in the following steps to send back your items. Do not use the instant credit code. You will receive an email confirmation of your refund within 10 days of our warehouse receiving.
Ship it, babe
Remember to ship your return within 5 days of generating your prepaid label or you will be ineligible for a refund and will be charged for any items purchased using the instant refund credit.
Fleur du Mal offers complimentary return shipping for domestic clients. Print and affix your pre-paid return label to your package and ship from any FedEx location. Credit for returned items will be processed to the card used for purchase within 10 days of our warehouse receiving the shipment, refund credit codes will be sent immediately after generating your shipping label in the form of a store credit and are redeemable on fleurdumal.Com only. Fleur du Mal reserves the right to refuse your return or exchange should these terms not be met. For any further questions, please email email@example.com or call our studio at 646.613.9660.
We’re here to help you find the right style, size and fit. Call our studio 1.646.613.9660 or email firstname.lastname@example.org to chat with a Fleur stylist today.
Hint, hint: ask for Emily, our bright and cheeky in-house know it all ;)