Order Information

Prices on our website are listed in U.S. Dollars.

Please review all order information before submitting your order. We do our best to ensure that all prices on our website are accurate, however errors may occur. If we discover an error in the price of your merchandise, we give you the option of confirming at the correct price or cancelling your order. If we are unable to contact you, we will cancel your order.

We do our best to ship complete orders, however if we are unable to complete your order due to stock availability, you will be notified within two business days. You will not be charged for unfulfilled merchandise.

Please note that some items displayed on this site have stock that is maintained by alternate vendors. We have noted instances for which stock is filled through a third party vendors; we ask that you allow for extended delivery times and additional customer care in the fulfillment of such products.

For any questions not answered on our help page, please direct inquiries to our customer care team via email at fleur@fleurdumal.com or call us at (646) 613-9660. Please note our hours of operation are M-F between 10am and 6pm est. If you are in touch outside of these hours you will hear back on the next business day.


Shipping & delivery

Fleur du Mal ships domestic and international orders via fedex. You will receive a fedex tracking number when your order leaves our distribution center. Please note that customer signatures are required for standard and priority deliveries valued over $500. If you prefer to release the signature on your delivery, please send our customer care team an email or call our studio.

Purchases cannot be shipped P.O. Boxes.

We generally ship our orders within 1-2 business days of order placement. International orders may take slightly longer with processing and will ship within 5 business days. You may change your shipping address prior to order dispatch, however we cannot change or reroute your shipping address once the package has left our facilities. Please review all order details before submitting, and provide a suitable delivery address as well as contact information for customs purposes.


Domestic shipping

Duties & taxes: if you are shipping within the usa, sales tax will only be charged on orders shipped to new york. No other tax or import duty will be applied to orders shipped within the usa. Please note that all non-customs related local taxes are the customer's responsibility. Fleur du Mal is not responsible for reporting or paying additional local taxes to states, such as use tax.


International shipping

Duties & taxes: please note that prices displayed on our website are exclusive of international taxes. When you proceed to purchase your order, sales tax and customs duty (where applicable) are not included on your order summary page. It is the responsibility of the customer to account for taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. On your order, please provide accurate contact information where you may best be reached to provide customs payment information prior to delivery.


Order modifications

You may change your shipping address provided the order has not yet shipped. We are unable to combine orders, change color or size of items ordered or add new items to existing orders once the order has been placed. Please contact our customer care to proceed with any order modifications.

Customer care: (646) 613-9660, fleur@fleurdumal.com


Cancellations

Fleur du Mal will accept cancellation requests made within 1 hour of order placement, free of charge. If you wish to cancel your order please send an email to fleur@fleurdumal.com or call (646) 613-9660.

Should you chose to cancel your order, you will not be charged or, if your credit card has already been charged, you will be refunded the full purchase price inclusive of taxes.

Cancellations made on or after the date of shipping cannot be made, and you will be charged the full amount for your order. Please note we are unable to combine orders or add pieces to an existing order once it has been placed.


Returns & exchanges

Final sale items are final sale and cannot be returned.

Not in love? If you require assistance or have further questions, please email fleur@fleurdumal.com or call our studio at 646.613.9660.

Fleur du Mal will accept returns and exchanges on unworn merchandise initiated within 20 days of your order shipping. Merchandise must be accompanied with all original tags.

Full priced merchandise can be returned for a full refund, Fleur credit or exchange. Sale items can be returned for Fleur credit or exchange only. Items marked final sale are final sale and cannot be returned.

Items received damaged or dirty will be handled on a case by case basis. Fleur du Mal reserves the right to refuse a return or charge a cleaning or repair fee on any items received back in unsatisfactory condition.