What if my package is lost or stolen?

Fleur du Mal is not responsible for misplaced or stolen packages once delivery has been made to the shipping address provided to us upon checkout or provided in other correspondence with our Client Services team.

In order to prevent lost and stolen packages, Fleur du Mal ships any domestic orders valued over $300 with a signature requirement. This is applied automatically at checkout. If you prefer to release the signature on your order valued over $300 and are comfortable assuming responsibility for the possible loss, or require assistance placing your order to ship to a secure address, please contact us at fleur@fleurdumal.com.

Please note, at this time due to covid-19 UPS is not requiring physical signatures on signature required packages. If you have questions about this please reach out to us at fleur@fleurdumal.com.

We're always looking for amazing, hard working, talented people to join our team. For general inquiries, please send your resume and cover letter to talent@fleurdumal.com to inquire about open positions.