Why was I not given an instant refund for my return?


In some cases, your return may not be eligible for an instant credit.

  • If the order being returned was paid for using an instant credit or a credit.
  • If you have a previously outstanding return with us.
  • If you have previously outstanding returns with other brands that use the same returns system.
  • If you are an international customer, you will not be provided an instant refund code for your return.

We're always looking for amazing, hard working, talented people to join our team. For general inquiries, please send your resume and cover letter to talent@fleurdumal.com to inquire about open positions.