Exchange: Once you complete your exchange online, your exchange order will be placed and will ship immediately next business day. You will receive a tracking number via email once shipped.
Return: If you are waiting for a refund or a store credit, once our warehouse receives your return it may take up to 25 business days to process. You will receive an email notification once our warehouse has received the returned item(s) and your refund or store credit will be posted within 25 business days. You will receive an additional email confirmation when your refund or store credit has been issued.
If you have not received a notification regarding your settlement within this timeframe, please reach out to our client care team at firstname.lastname@example.org.
Once your return has been received at our warehouse, it may take up to 14 business days to process. You will receive an email notification from our team when your return has been processed.
Note: We may be experiencing slight delays due to COVID-19, and appreciate your understanding.