Sales Associate - LA


PART TIME SALES/KEYHOLDER 

ESSENTIAL DUTIES & RESPONSIBILITIES

OPERATIONS

  • Opening/closing functions, reporting & recapping daily business

  • Maintaining merchandise presentation & store display; assist in processing and replenishing merchandise, participate in receiving and monitoring floor stock, keeping floor stocked with 2 per size of well presented product at all times and assist with floor moves and merchandising as needed

  • cleanliness of the store throughout the day including dusting, windexing, vacuuming and trash removal when necessary

    • Backstock inventory & supplies organization and upkeep; communicate any specific inventory issues or requests for weekly reorder and assist with sendbacks, transfers and damages as needed 

  • Manage and keep track of all outgoing and incoming press pulls through communication with Studio and Boutique team

    • Provide a high level of product & brand knowledge and care for all Fleur du Mal garments

  • Performs other related duties and responsibilities as may be assigned

CLIENT SERVICE

  • Provide top level service to all visitors and a consistent in store shopping experience for customers; maintain a  seamless check out process for sales and returns and always seek to find the best possible solution for the customer

  • Develop personal relationships with clients keeping repeat business top of mind; build lasting relationships  (‘clientele”) with customers by contacting them to follow up on purchases, suggest new merchandise, and remind them of upcoming events or promotions.

  • Demonstrate knowledge of all store products and inventory availability and proactively seek opportunities to upsell and build sales

  • Demonstrate high level of professionalism and appropriateness working with customers in dressing room fittings and while presenting intimate apparel and accessories

  • Meet and exceed sales and service performance goals set by store management including but not limited to conversion, individual sales, value/units per transaction, daily and stretch sales goals, etc.

  • Watch for and recognize loss prevention situations and know how to prevent and handle these situations using outstanding customer service and “Loss Prevention” policies and procedures.

  • Adhere to weekly/monthly work schedules and maintain availability and flexibility to work nights, weekends, store openings/closings and events according to the needs of the business

  • Respond to customer inquiries in person, over the phone, over email or livechat regarding inventory, sizing, discounts, shipping etc in a professional, friendly, courteous and helpful manner at all times

  • Ensure notes on purchases and clients are cohesive across Shopify and client docs

  • Understand & embody the nuances of the Fleur du Mal brand

QUALIFICATIONS
 
  • 2+ years of retail experience preferred 

  • Excellent communication skills; ability to communicate effectively with customers, peers and management 

  • Energetic and upbeat personality; demonstrate an energetic and positive attitude at all times

  • Team Player who possesses the ability to work in a learning environment

    • Have strong attention to detail and an obsession with organization

  • Able to work a flexible schedule including nights, weekends and holidays &  help with in store events potentially outside of normal hours of operation

COMPENSATION
  • Based on experience

We're always looking for amazing, hard working, talented people to join our team. For general inquiries, please send your resume and cover letter to talent@fleurdumal.com to inquire about open positions.