Part Time Sales Associate - NYC & LA


We’re seeking talented sales staff to represent the brand at our retail locations in NY and LA.

Fleur du Mal Boutique Sales Associates will be responsible for providing top level customer service in line with brand expectations and assisting with general upkeep of the boutique all the while keeping in mind three key objectives: the Fleur experience, relationships & repeat business and optimizing sales. Sales Associates report directly to Fleur du Mal Boutique Managers.

 

ESSENTIAL DUTIES & RESPONSIBILITIES

Operations:

  • Opening/closing functions, reporting & recapping daily business
  • Maintaining merchandise presentation & store display; assist in processing and replenishing merchandise, participate in receiving and monitoring floor stock, keeping floor stocked with 2 per size of well presented product at all times and assist with floor moves and merchandising as needed
  • cleanliness of the store throughout the day including dusting, windexing, vacuuming and trash removal when necessary
  • Backstock inventory organization and upkeep
  • Leave the store neat and organized before closing while maintaining the cleanliness of the store throughout the day.
  • Backstock inventory & supplies organization and upkeep; communicate any specific inventory issues or requests for weekly reorder and assist with send backs, transfers and damages as needed
  • Manage and keep track of all outgoing and incoming press pulls through communication with Studio and Boutique team
  • Provide a high level of product & brand knowledge and care for all Fleur du Mal garments
  • Performs other related duties and responsibilities as may be assigned

Client Service:

  • Provide top level service to all visitors and a consistent in store shopping experience for customers; maintain a seamless check out process for sales and returns and always seek to find the best possible solution for the customer
  • Develop personal relationships with clients keeping repeat business top of mind; build lasting relationships (‘clientele”) with customers by contacting them to follow up on purchases, suggest new merchandise, and remind them of upcoming events or promotions.
  • Demonstrate knowledge of all store products and inventory availability and proactively seek opportunities to upsell and build sales
  • Demonstrate high level of professionalism and appropriateness working with customers in dressing room fittings and while presenting intimate apparel and accessories
  • Meet and exceed sales and service performance goals set by store management including but not limited to conversion, individual sales, value/units per transaction, daily and stretch sales goals, etc.
  • Watch for and recognize loss prevention situations and know how to prevent and handle these situations using outstanding customer service and “Loss Prevention” policies and procedures.
  • Adhere to weekly/monthly work schedules and maintain availability and flexibility to work nights, weekends, store openings/closings and events according to the needs of the business
  • Respond to customer inquiries in person, over the phone, over email or livechat regarding inventory, sizing, discounts, shipping etc in a professional, friendly, courteous and helpful manner at all times
  • Ensure notes on purchases and clients are cohesive across Shopify and client docs
  • Understand & embody the nuances of the Fleur du Mal brand
    Qualifications
    • 2+ years of retail experience preferred
    • Excellent communication skills; ability to communicate effectively with customers, peers and management
    • Energetic and upbeat personality; demonstrate an energetic and positive attitude at all times
    • Team Player who possesses the ability to work in a learning environment
    • Have strong attention to detail and an obsession with organization
    • Able to work a flexible schedule including nights, weekends and holidays & help with in store events potentially outside of normal hours of operation
      Compensation
      • Based on experience

      We're always looking for amazing, hard working, talented people to join our team. For general inquiries, please send your resume and cover letter to talent@fleurdumal.com to inquire about open positions.